All are products are covered by a guarantee under the terms indicated under Italian Law.
Starting from the date the product is delivered, you are covered by a 24 month guarantee if you acquire the product for personal use.
If you purchased the product for professional use (with VAT no.), the guarantee period is 12 months.
Guarantee does not cover tampering by the purchaser.
As envisaged under the law, the purchaser has the right to cancel from purchasing the material ordered within 7 days of the receipt of the merchandise, upon notification by registered letter with return receipt.
Products must be returned to the sender intact and sealed, including all of the parts, as they were shipped, never used, assembled, tampered with, etc. After verification of the returned merchandise, if everything is acceptable you will be reimbursed for the value of the product acquired within 7 business days, exclusive of shipping, which is the responsibility of the customer.
In the case the packing is different from the original packing or the product arrives damaged, used or tampered with, no reimbursement will be made and the object will be returned, charging the customer for the return shipping.
The right to cancel does not include SHIPPING COSTS, in that this is a service and as such cannot be reimbursed.
The item must be returned within 7 business days. Once the 7 business days have passed, we cannot guarantee replacement of the item.
If the merchandise arrives damaged, note you accept the product with reservations on the transport agency's receipt so that it can be exchanged for an intact item.
For more information, call 0423722869.